Returns & Exchanges
At JOSEF SEIBEL, we want you to be completely satisfied with your purchase. If your shoes are not the perfect fit, you can return unworn items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn shoes in their original JOSEF SEIBEL box and secure them inside a protective shipping carton.
Attach the Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing